We have put together our answers to some of the most frequently questions asked.Since there might be some more questions or necessity for more comprehensive answer, please do not hesitate to contact us: 1-800-532-5110 or www.proactioncarpetcare.com

1/ What method of cleaning you provide?

As a reputable company, we provide all methods of carpet cleaning, including steam cleaning, low moisture cleaning, dry cleaning and carpet restoration. The most preferred method is Hot Water Extraction, which is widely known as Steam Cleaning. The hot water extraction method cleans better, deeper and is recommended by most carpet manufacturers.

2/ Is your cleaning method safe for my family or pets?

3/ How long does it takes to dry?

Most carpets dry in a few hours.  The combination of our unique cleaning system, regular training, service experience and the latest and most powerful equipment in the industry, will leave your carpets fresh and clean like never before.

4/ How do I receive a proper quote?

Simply give us a call or visit us online to book your free, no obligation on-site inspection and estimate.

5/ What are your service hours?

We have very flexible work hours. You can book our service early in the morning, during the day or in the afternoon. We are also available after 5:00 pm or on the weekends because we understand our customers’ work schedules.  We give you an exact appointment time. We also provide 24-hour emergency service.

6/ How often should I clean my carpets or furniture?

Carpets or furniture should be professionally cleaned every year. Some areas of your home may require cleaning more frequent. It depends on a number of factors such us: pets, number of occupants, traffic, drafts, spills, stains, construction near by, etc.  As a general rule - whenever your carpet appears to be soiled and you cannot improve its condition by just vacuuming, you should consider to have it professionally cleaned.

7/ Will your cleaning void my carpet warranty?

Definitely not. In fact our cleaning method is approved and recommended by most major carpet manufacturers in order to keep the warranty.

8/ Will you move all my furniture?

We’ll move and re-set most furniture, however certain items which are in permanent positions and are too awkward to move such us: piano’s, sofa beds, bedroom/dining room furniture, hutches and big screen TVs will not be relocated.

9/Are you experienced trained and insured?

Yes, we have been in the Cleaning and Restoration industry for many years. We are Industry Certified and Approved Service Providers by the Carpet and Rug Institute.  We are also members of the Better Business Bureau and possess many designations, including the highest level of certification - The Master Cleaner. By the Institute of Inspection Cleaning and Restoration Certification- IICRC.

10/ Are all carpet cleaning companies and methods the same?

There are no carpet cleaners alike. For most residential cleanings, we highly recommend the usage of the Steam Cleaning Method. Our most advanced and powerful equipment mounted in our truck combined with our extensive training and experience can leave your carpet clean like never before and the most stubborn stains, pet stains and black edges will be removed.

11/ Will one of those rental machines do just as good of a job?

Absolutely not. The small rental machine does not have enough suction power or hot enough water to clean your carpets properly.  We only use environmentally safe chemicals which are selected based on the type of fabric/material they are being applied to.  In the end, you will spend more of your time and money and the outcome will never be same.

12/ Are spills and stain removal included in the cleaning price?

Yes, Proaction Carpet Care will NOT charge extra money to remove the stains. We provide our customers with the most thorough, high quality cleaning service available.

13/ How soon can you come and clean my carpets or furniture?

In most cases, we can arrange the cleaning to be done within 2 to 5 days.  Same day or next day service can be provided at separate pricing.

14/ What is your warranty?

ALL services provided by ProAction Carpet Care are guaranteed! Our guarantee is to perform all cleaning services to your absolute satisfaction at the agreed price. If for any reason our costumer is not completely satisfied with our cleaning services, we will revisit your residence or place of business and perform our services until you are completely satisfied, or we will refund your money.

15/ How do you price your services, is your price honest and reasonable?

  We guarantee honest and reasonable pricing.  No up-sale tactics or hidden costs. You will receive an exact estimate before the work begins. We’ll also match any competitor’s written estimate for comparable services.

 16/ Are your employees motivated enough?

Yes.  We are a family owned and operated business. All of our employee’s are very well trained and not on commission. We do not tolerate high-pressure sales or poor quality work.

17/ What is your service area?

We operate in the Hamilton, Burlington, Oakville, Brantford, Dundas, Ancaster, Milton, Mississauga, Guelph, Caledonia, Brampton, Grimsby, Bemsville, St Catherine and surrounding areas

18/ What other services do you provide?

19/ How should I prepare for my appointment?

We will need to park our mobile cleaning unit as close to your door as possible.  Please arrange to keep your dog/cat in a confined area of your home. It is also recommended that you keep pets and children off your carpets while they dry. Please remove all fragile items, breakables and small items from areas to be cleaned PRIOR to your appointment.  This includes plants, toys, magazines, etc.

20/ Could you provide me with a regular maintenance schedule along with discounted rates?

  Yes. We can arrange your carpets or furniture to be cleaned on a set schedule. This will not only improve the air quality of your home and better the carpet appearance, but it will also prolong the lifespan of your carpet and furniture.  Discounted rates are applied for customers who choose to be on a regular maintenance schedule.